Offshore Development Center (ODC) is now a popular business model that can reduce operating expenses and increase productivity by leveraging offshore talent. In OffshoreTeam, this is an offshore software development company in India.
Offshore development centers are remote peers for internal IT staff. Imagine it is a virtual department, a dedicated team of software developers, located outside of your business, although you will never lose contact. Cooperating with offshore software development companies can enable you to better focus on core value capabilities and significantly increase agility while enhancing the expertise of Orient Software's offshore development team.
Facts have proved that the offshore development center model is an efficient tool that can provide you with greater visibility and predictability throughout the development process.
It is understandable that many companies will pay attention to the talent pool of individuals who will be working on their projects when choosing offshore development centers. This is an important factor in deciding which country/region to outsource to. India has a large number of excellent software developers with the latest technology
The ODC environment maximizes the use of space, equipment and other resources, thereby shortening time to market. Indeed, this is the main reason for choosing global development services. The shorter development project time can ease competition.
If properly managed, ODC can save as much as 40-80% of costs. These costs are saved without sacrificing quality or knowledge base. By choosing to cooperate with offshore software development companies, customers can reduce capital expenditures.
In OffshoreTeam, application development uses a special model that uses methods, processes, tools and technologies tailored to the specific needs of each customer. Our ODC is located in India and is fully managed and staffed by our company. Since each offshore development center only serves one customer during the entire project process, each team member demonstrates a commitment to work and supports the customer's goals and business processes. In this way, they become a valuable extension of the customer's field team.
At this stage, OffshoreTeam defines the scope of services, the number of outsourced applications and processes, knowledge transfer methods and roadmaps, and contract prices
In this phase, OffshoreTeam cooperates with the customer's human resources and organizational change management committee to conduct stakeholder assessment, staff expansion, ITIL tool settings, SLO and SLA finalization, governance structure, process coordination and infrastructure settings. Knowledge transfer is carried out at this stage, including KT documents and signing.
OffshoreTeam will organise knowledge based articles, known defects database, incidents and requests will be processed in accordance with SLA. At this stage, new minor enhancements (for enhanced SDLC-release management) will be made to existing applications. Follow the managed production version (change management process). The delivery team will set up a backup and recovery site.
This is the governance and management phase of service delivery provided by on-site and offshore teams. Project management, resource management, risk management, changes in the scope of existing services, and management of new peaks in demand for business services.
Managed Services OffshoreTeam provides visibility to clients' service delivery managers, supervisors and senior management. SLA and KPI are reported in MSR (Monthly Status Report), and WSR provides a snapshot of the work of the previous week. Customer Satisfaction (CSAT) surveys are conducted at this stage. Billing/invoicing according to the reached SLA.
By obtaining the data of the previous stage (measurement), OffshoreTeam can complete the analysis of trends and backlogs. Identify service improvement areas through customer feedback and usage data. Share and implement an action plan at this stage. At this stage, most customers have received very mature services
At this stage, the ODC team is already very familiar with the customer's applications and processes. Using Triple I methodology, many value creation ideas are introduced to customers. Upon approval by the customer, these enhancements will be implemented in this service model. The scope of ideas at this stage is usually limited to hosting services.
At this stage, ODC fully understands the challenges and needs of customers. OffshoreTeam brings the best industry solutions or ideas for implementation. Think of this model as transforming your business into a business that brings more profits to customers.